[Resolved] Oyo Rooms — the room fee payment even after checkout

RAVI KUMAR Aryasomayajula

from Baloda Bazar, Chhattisgarh

Address:

490006

I have booked oyo rooms 2no in coimbatore 4 guests for 2 days.. Ie 06/07/17 08/07/17... But one room is checked out after one day and we 3 guests spent in one room for the other day. This is being told on the same day while giving the key of room thats checked out. The same is being conveyed to oyo hotel. But the other day the bill i had payed is for 2 days...
Hotel centre park reception says that the online format of oyo is as such.. They cant help. The oyo authorities[on phone] says they cant help...
But... This is unjustified that i had paid the amount of extra day without my stay.
This is to be looked into seriousely. My request case id in oyo is 2142020.
Thanks and regards
A. Ravi kumar

Was this information helpful?

No (0)

Yes (0)

Aug 22, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

OYO Rooms Customer Care's response Dear Ravi,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. We checked and we would not be able to modify the booking due to mid-stay cancellation. You can check the same from the policy here https://www.oyorooms.com/guest-policy?oyocorporate= .

Thanks
Team OYO