Oyo Rooms — They are taking the bookings and not providing the rooms..

I have booked am Oyo hotel for two days...on day 1 they said rooms are sold out and asked us to shift to other room where they r not family rooms and then i requested for refund and they denied the refund. After i claimed that i file a complaint in consumer court they initiated the refund request...and the 2nd day again the same situation...they are saying that rooms are sold out...with a family we cannot wait on roads for hours together...so please look into the issue so that no other family will suffer like this for hours together on roads with ladies and small children