Oyo Rooms — They did not provided after agreed to pay refund amount

I booked hotel on 18 may 2023 through booking.con. Payment linked provided by oyo & I paid through it but checkin time property owner told me that your booking is cancelled.Then I stayed there by paying another money.I reported issued immediately & I got assistance from oyo side that they agreed to give refund amount but after 14 days I didn’t receive any refund amount then I called once again to oyo customer care they told me that we are unable to refund.
This booking is cancelled from oyo side so they have to pay for it.