[Resolved]  Oyo Rooms — Ticket ID: [protected] | Ticket Type: Chat Escalations | Resource ID: M2W47866 | Resource: Booking

Dear Sir,
This is regarding booking I/D M2W47866 which was booked by me at Prayagraj on 10/08/2021 around 19.30 hrs in Hotel bless in But when I reached to the hotel there it was not suitable for family, also there was no kitchen facility was there and the hotel staff was also not ready to compromise anything.
Immediately I called the Oyo Helpline instead of helping. He has booked another Oyo room and taken Rs 132/= as booking advance and he has not helped for anything in Night Nine O'Clock in the rainy season with a lady.
When I canceled the booking immediately you have returned only Rs 35/= as a refund when I complained through chat to Miss Tripathi she also not given any solution.
Suppose I would have stayed there and if anything happens with me or my family who will be responsible. because without any pre-assessment you are charging money and you are only worried about money.
As in this, I have not stayed anywhere but I have paid
Booking ID--M2W47866-- Rs 1235/=
Booking ID --R[protected]Rs 132/=
Total I have Lost --1367/= but I could get only writing a mail to you and struggling to get my money back.

Please solve my concern immediately and Refund my money
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Oct 4, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2021
OYO Rooms Customer Care's response
Hi Praveen,

We are sorry that your experience at OYO didn't match your expectations. We have raised your concern with our dedicated team.

Please allow us some time so that we can provide you with the appropriate resolution at the earliest.

Regards,
Team OYO
Verified Support
Aug 26, 2021
OYO Rooms Customer Care's response
Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Dia
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