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[Resolved]  Oyo Rooms — Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: V3ST9869

Booked for hotel in Hyderabad for 9th march. When we went to the location of hotel as shown on App, we cant find the hotel at all.
Customer care tried contacting the hotel, and they didnt answer. Oyo agent asked to cancel the booking and to find a new accommodation on my own.

However, they have not refunded the amount paid as advance payment for booking so far.
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Apr 8, 2023
Complaint marked as Resolved 
Update: Finally after a month of follow-ups, I received the refund. Thanks to this, Consumer Complaints platform.
OYO Rooms customer support has been notified about the posted complaint.
Complaint comments 
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Comments

Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO
Reply
Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO
Reply
Phanideep's [Complaint's author] reply, Apr 8, 2023
Update: Finally after a month of follow-ups, I received the refund.
Thanks to this platform.

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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
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