[Resolved]  Oyo Rooms — To complaint against service provided at Ujjain.

Address:	Gurgaon, Haryana, 135001
Website:	oyo rooms

I have booked two triple bedded rooms at Ujjain and my confirmed booking ID:ARYQ5612, check in 14th August 2016 and check out 15th August2016. In this regard i have received your mail on[protected] i.e 6 guests and two triple occupancy rooms.
It was very strange and disappointing i was accommodated in two rooms i.e one triple bedded room and one double bedded room. In the double bed room i was not provided extra bedding, more so ever i was not provided with any towels, to further embarrassment despite my talk with your representative, nothing was provided. I was not provided extra bed nor towels and further no toiletries were provided in double bed room.
It was very humiliating for me because on my repeated request i was not provided any extra bed in the double bed and was not even provided toiletries and towels.
Because of your negligence and irresponsible attitude, i have suffered a lot. I contacted and requested your contact numbers [protected], on same day 14-08-16 at 19.06 pm, [protected] at 19.10 pm to look in the matter. However they did not paid any heed to my personal requests due to which i have suffered a lot.
I made the payment as per your mail. I requested the hotel manager that why they have not provided me the extra bed and other toiletries and towels on my repeated requests. They did not replied satisfactorily, more so ever breakfast was also served after 10.00 am. My complaint was logged under case id 527786 on 14-08-16 at 19.05 pm. I even contacted your employee at Indore. But, It is very strange till day i have not received any reply from your side. IT IS THEREFORE YOU ARE ADVISED TO REFUND MY HOTEL EXPENSES ALONGWITH COMPENSATORY COSTS, OTHERWISE I WILL BE COMPELLED TO TAKE NECESSARY LEGAL ACTION AGAINST YOU AT YOUR COSTS AND RISKS.

RAMNEEK SHARMA
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