[Resolved]  Oyo Rooms — took a package and oyo services not provided

Website:

www.oyorooms.com/total-holidays

Our oyo andaman package id was pkg-nfxd-5736. We paid in full before starting the journey as oyo said that this is what their policy is. Indeed despite of reservations against such prepayment, we believed in the brand name and went ahead. We took full package including tour planning etc from oyo. They issued the vouchers and details of the trip with mutual agreement. We never wanted to spend more time at port blair as can be seen from our journey details. Total package we paid was 263, 400 /- (Two lakh sixty three thousands four hundred rupees).
Following were the details sent to us by oyo which we agreed upon with repeated assurance from oyo about proper take-care of the trip and also that the hotels will be in good and livable reasonable shape.
With very first day, we felt of problems from oyo reason was rude behavior of their driver on 9th november 2018. We requested him to stop for “ice-cream”/ “coffee” after tiring journey and visit of sound and music show at cellar jail at port blair. He denied and said that this is not in itinerary. We reported it to oyo that at least in a day, we shall get some time to take tea/coffee.
Response by oyo (Mr. Abhishek/ayush): we are sorry and will take care of this issue and see that it never occurs.
On 10 november 2018, we were supposed to board the ship/ferry for transfer to havelock island. We were told to check out the hotel at port blair and come out for boarding vehicle at 0900 am. We came out in the road (As suggested). Waited till 1030 am and then vehicle comes. Upon our arrival at port, vehicle left, no oyo representative is around and cisf sees that ticket handed over to us belonged to 11 november 2018 instead of 10 november. We reported to oyo team and at 1300 h, oyo sends a guy ‘salman’. This person kept talking about 2 hours and to tell us that we have to stay at port blair and only next day afternoon, we will get the same ferry which they booked. We were taken to another hotel for a forced stay at port blair. We got a call from oyo saying that they are sorry and will upgrade our hotel stay etc.. Etc…
Now on 11 november 2018, we went to havelock and were given a scheduled hotel “havelock”. The hotel was awful. No hot water arrangements, no cleanliness, the one of the worst ever seen restaurant where we were supposed to take food. What do we do? Stay forcefully… that’s it.
On 12 november, we were taken to radhanagar beach at 0530 am. We enjoyed the beach for 30 min and then were suggested by oyo rep (Mr. Vineet) to go for scuba diving and then directly from there we shall go to take ferry for neil island. We were dropped at scuba diving location at 0700 am. We followed the instructions in good faith, went to scuba and could come back at 0800 am only. Upon our return, mr vineet said that we have missed our ferry. A great feeling came when he said that we have to go on the “bhagya laxmi” ferry in black and by sitting on floor in open. He transferred 5 of our people to neil and sold rest of the tickets (As my people saw him selling other seats). He charged us 14000 /- (Rs. Fourteen thousands) for re-arranging the ferry tickets for rest 14 o[censored]s. We somehow boarded. To our dismay, at neil, our 5 old people who could not go for scuba, waiting for us for last 4 hours…. Why they could not be shifted to hotel?
Later in evening we went to laxmanpur beach and liked it.
13 november 2018, we went to bharatpur beach and enjoyed different rides. Somehow, we were told by mr shankar (Oyo rep) that 1030 am is our ferry back… we argued that it was supposed to be in afternoon as per the itinerary… he told us that this is how they got the ferry tickets. We had no other option but to say… ok…ok… when we came back to port at 1030 am, we were surprised that we have to go in two different ferry… in one of our ferry, our people were told to sit in open where we had 3 old people (Age 58) and one small kid of 1 year… how inhuman??? By this time, we understood that this is how we have to finish our trip and we shall agree here as well. We understood that oyo is no way a good operator to go for in next time.
Upon arrival at port blair, we were picked up and put in havelock hotel. We understood that any demand will not be listened by oyo.. So we kept mum waiting for 14 november 2018, eagerly waiting for our flight back to mainland, our home.

What we lost?
Our valuable two and half days (Forceful stay at port blair 1.5 days, 0.5 day at havelock, and 1 day at neil).
Our hard earned money could have been better utilized.
& full trust on oyo.

What we gained?
Experience of a beautiful location….
Experience that we shall avoid oyo.
Believing these tour operators is a blunder... Better to book hotels on our own and take vehicle through hosting hotel.

Anything repairable?
No… but, we will send this letter at different forums for suitable compensation.