[Resolved] Oyo Rooms — Total fraud site. Make false commitments. Beware!!! Never ever book from this site | |||||
We have booked two rooms on 28th june 2016, for 14th aug 2016 check in and 15th aug 2016 check out at hotel jazira, daman. We were 5 people including my parents and brother & my husband. We had got a confirmation message from oyo rooms while booking itself. As it was booked under premium section we were really very excited about this this and the hotel is bank on the beach & it was good even when we had stayed there earlier. Our booking numbers were: bcmv0571 and jpig2876 Despite getting a confirmation call from oyo rooms on 8th aug 2016, after reaching the hotel, were were shown a very shabby cottage that was under the name of the summer palace and opposite to jazira hotel. It was a pathetic place to be, very dirty, all smelly, full of mosquitos and one can not stay at that place. We had gone with my parents so it was another concern for the rooms to be neat. After having long arguments with the manager of jazira hotel, mr. Neigi, he some how managed to give us one room in the same hotel but the other one was far below standards. The address on which the booking was done and what the hotel had showed were separate. Despite calling to the helpline numbers at oyo rooms and with the hotel authorities they some how ruined our trip to the fullest. Thet should be banned for making people suffer for such things and making false commitments and doing such frauds. I would request to give refund for atleast one room as the pained and trouble caused by us cannot be changed now. Thanks for your facilities oyo rooms. Was this information helpful? | |||||
Sep 18, 2016 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 17, 2016 OYO Rooms Customer Care's response We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
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