[Resolved] Oyo Rooms — tour package kerala

PawanKumarGarg3

from Sitamarhi, Bihar

Address:

Gorakhpur, Uttar Pradesh, 273008

Dear sir,
I booked a tour package through your oyo agent ms rchhi verma and paid rs. 5000.00 as advance on dt. 15 apr. 2018 for booking confirmation and she replied that your booking on hold / package id: pkg-iowj2834
From: ruchi verma on sun, 15 apr 2018 20:18:08 but next day when i confirmed the co. Replied that your booking is to be cancelled without any resion. A massage received from the co. Is attached here for your information. This is not good sign for your co. To transfer-inb oravel stays private limited
[protected]igadimwqx5 transfer to 326 dt. 15 apr. 2018

Dear sir,

We are pleased to inform you that your booking is on hold kindly make the minimum prepay amount for the final confirmation.

Package id: pkg-iowj2834

Total amount: 55000
Minimum prepay amount :13750
Payment received: 5000
Payment due: 50000
Minimum prepay amount due : 8750

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May 20, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OYO Rooms Customer Care's response Dear Pawan,
We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO

Verified Support

Apr 19, 2018

OYO Rooms Customer Care's response Dear Pawan,
We again ask for your apologies for the hassle occurred. This is not the kind of experience we want for our guests. We believe that you've been contacted by us and provided you with the required information. We've sent you an email where you can let us know for any future assistance or query.

Regards
Team OYO