[Resolved] Oyo Rooms — travel package booking : thailand

Ravindra Kumar Hugar

Address:

Mumbai City, Maharashtra, 400706

I have requested oyo holiday package for 6n/7d in thailand during 15.11.19 to 22.11.19.

Rohit was one point of contact who did everything well till i decided to go for package & then made payment of rs.8000/- for hotel booking during august 2019.

However till now i have not received confirmation of hotel booking agreed by me with oyo package.

In the meantime i got a call from pooja who wanted to hear me & resolve the issues; here also i am not getting any response though mail after mails were sent by me on the matter.

Request you to look into the same & resolve within a week.

Appreciate quick response with confirmed booking of hotels at pattaya & bangkok.

Many thanks in advance.

R g hugar

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Nov 4, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

OYO Rooms Customer Care's response Hi Guest,

Hi, we are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your booking details so that we can look into your concern and assist you in a better manner.

Regards,
Team OYO