[Resolved] Oyo Rooms — Trinity guest house 402. Plot no dl 39, salt lake sector 2, kolkata.

ivq

from Bengaluru, Karnataka

Address:	Kolkata, West Bengal
Website:	www.oyorooms.com

We booked a stay in trinity guest house 402. Plot no dl 39, salt lake sector 2, kolkata. When we got there at 10 30pm on 1st of february, we were shown our way inside by a man (? Caretaker).in the living room the owner of the place was sleeping on the floor. He did not bother to get up despite the caretaker trying to wake him up, being drunk wouldn't have helped. The living room was extremely shabby with clothes thrown all over the place. How can we stay in such a room with 2 men sleeping on the floor? Is this the kind of safety you provide your customers? This is not what we expected of oyo rooms. We had to find another place to stay in the middle of the night. This kind of behaviour is unacceptabl

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Mar 18, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Request you to please share the booking ID and our we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Thanks,
Team OYO