[Resolved]  Oyo Rooms — Unable to cancel booking and initiate refund

Hello sir,

I had booked a hotel on 1st Oct for 25-28 Oct, however due to some other commitments I had to cancel my travel plan.

I am trying to get this booking cancelled through customer care on call, and on web and android app, however no success. The customer care executives put my call on hold and after 15 minutes the call gets disconnected. My booking is not even shown in the OYO app or website.

Please cancel my booking and refund the amount at the earliest.

Here are the details i received on whatsapp.

Thank you for choosing *OYO*. Your booking for OYO 46777 Sushma Lodge is confirmed.

*Booking Id*: Y2DU0998
*Check-in Date & Time*: 25 Oct, 12:00 PM onwards
*Checkout Date & Time*: 28 Oct till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 2 guests
*Address*: 01, Manipal-hebri road, Udupi-Manipal
*Reception Contact*: [protected]

Please cancel above booking at the earliest and refund me the entire value.

Thanks,
Neeraj