[Resolved] Oyo Rooms — unable to check in

BaldBob

Address:

Eastbourne promenade the strand

We drive 300 miles in bad rain to get to the hotel for 2 staff members at the hotel to tell me no i'm not staying cause ive not got my bank card so they can swipe it to check that it is me even though i paid for the room 3 weeks before and i had my details on there computer and i had my booking reference number and a pin code at hand and they still said no

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Dec 31, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

OYO Rooms Customer Care's response Hi, We apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Joy