[Resolved]  Oyo Rooms — unable to get refund on booking( id-pdzx4369 ) escalated

Address:

Kalra Colony, Palwal, Haryana, 121102

This is to inform you that such a poor services giving by your customer
care. I am sharing the some key points which is i am observing in last 01
month to taking follow up with OYO guys regarding Modification and
refund Amount.

*Communications:*
1. On 15th March, i have booked a room at Goa OYO Flagship 13623.
2. But the images on OYO site and physically at Hotel, both was different.
3. Also Hotel room are fully dirty and not suitable for couples.
4. Due to such poor management, i had modified the booking on 17th March
from 04 days to 01 day only.
5. *As per discussion with OYO customer care, 4566 to be detected out of
Total booking amount 8800. which is also not expected from OYO.* and approx Rs 4400 to be refund in my account.
6. However i was't want spoil my trip due to that thing, i decide to bear
this amount.
7. OYO team has modified the booking and shared final invoice with us,
given 7 to 14 days time to refund my amount.
8. I got the massage on 22nd March from OYO team, Rs 2291 amount has been
approved and process.
9.* But i have not received such amount in my account.*
10.* I have shared my back statement also with OYO team where no
transaction of Rs 2291. *
11 I got the one more massage on 30th March, of Rs 2209 amount has been
approved and process which i have shared my bank account an same has been
received in My account.

*Concern:*

1. Almost 30 Mails passed but not getting appropriate response from OYO
team.
2. As per your policy, Amount to be refund in 7 to 14 day, but its 30 days
passed but not getting *Rs 2291* in my account.

3. Continuously trying connecting on Phone but average holding time is 15
minute on each call which is not expected such a poor customer case service.
4. Even 2 or 3 times, My Call had been connected with other Customer which
was hold on other call. its shameless situation of your services.

Please just attention on this case.

After such case, Now my recommendation will be never to suggest anyone to
book from OYO.

Regards
Vikram Kalra
[protected]