Oyo Rooms — unavailability of room. cancelled the booked room without customer permission & knowing

Address:

683513

Booking No. OATF4298
OYO 19822 Rgp Residency,
Date: Tue 25 Dec, 2018, 4:54 PM
Status:Booking Confirmed

I have book above mentioned hotel for my visit at kodaikanal, unfortunately I had very bitter experience, upon my arrival at kodaikanal after a long journey, no room at said hotel. I found my inbox regarding the cash refund of booking amount (ie. 50% of online paid in advance) later on confirming I check my oyo app, den I found my confirmed booking canceled, with out any information. I have been trying to contact with OYO 24x7 assist to address the issue, still now I cannot connect with any of the customer care executives giving automated reply "line Busy". It's really unprofessional and unethical kind of business from OYO, and I demand full refund of booking amount including the paid service amenities booked at hotel.
Looking forward..