I have booked through online booking portal of oyo rooms. My booking was at vaibhuvan farms (Yo 48490) in sasan gir for one night 2 rooms for total 5 adults and one children (5 year old daughter) including breakfast. Booking id is royd9087 and i have booked two rooms in rs 2616 (Paid via paytm) on 5th oct 2019. My family travel plan was all fixed from 20th dec to 30th dec 2019 for whole gujarat. I have booked this oyo room because it was very near to sinh sadan and my slot of the visit was morning 06:45am on next day (25th dec 2019). All of the sudden on 19th dec 2019 i got the message that due to unavoidable reason your booking has been shifted to another oyo room hotel safari (Oyo 65456) and you have to pay differential amount of rs 4685.in this regard mail conversation is attached in document. Thereafter i have tried multiple times to resolve this differential amount, every time one new representative handled the phone and i have to explain each and every thing with all the representative. I talked with more than 15 representative and waste my precious family time (Almost 12-14 hrs) during my family trip. Customer care representative don't have any background about my problem and my complain was also lodged but next time next representative don't know about my complain. It was a worse experience for online booking of hotel/rooms. It was highly frustrating to talked with blank minded customer care representative who don't know about my booking history and what happened with my booking and they put the call on long hold.
Finally after various discussion representative insured me that you will not pay any extra charges as booking was shifted by the company. I agreed in the same as this location was also not very far from sinh sadan. Differential amount was continuously reflected in my mobile app. I take snapshot and discuss on online chat option there also they told that no need to pay however suddenly one of crm representative told me to cancel the booking and again booked it. I told him it was not my fault than why i will pay the differential amount, i am not liable for any differential amount, kindly book in my original hotel or company have to manage. Lateron on 21st dec 2019 my booking was shifted to oyo 36015 hotel diamond resort & restaurant which is around 13-14 km away from the sinh sadan and was taken around half an hour from the resort. It was very depressing for me. Finally i called the oyo and cancelled my booking. I didnt received any refund (Interest on my amount) till now for my cancellation and also get mental pain
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