[Resolved]  Oyo Rooms — Unethical behaviour by oyo property manager - tharavadu heritage home, kumarakom

Website:

www.oyorooms.com/hotels-in-kumarakom

I had booked a room through OYO at Tharavadu Heritage Home from 16.03.2017 - 17.03.2017. Immediately after I booked, Ms.Susan from the hotel calls and mails me to cancel the property booking. When I contacted the OYO online service, they assured me that there is no need for cancellation, and I can go ahead and check in on the appointed day. I checked in the hotel around 10.00 AM (early check in). They treated us so badly indirectly telling me that, they had so many bookings in the hotel, and even after telling me to cancel, I have not cancelled. There was no drinking water, no hot water, no complimentary breakfast. When asked, they said only bread is complimentary. I was ready to pay for the breakfast if they are not giving as complimentary. Even then breakfast was not provided as requested. They charged me for the breakfast, when I asked showing them the booking terms, they deleted the amount and corrected the bill.
I was so embarrassed, in front of other guests, when the hotel staff was treating us in this manner. I could not go to other hotel also, as we were so tired after a weeks stay in Kerala and we were at that place for only few hours.

I raising a ticket on OYO 24 by 7 services but there was no response from their end.