[Resolved]  Oyo Rooms — Unethical Behaviour by the hotel management

Address:

Hotel Diamond Plaza OYO78107

Hey team, I am currently staying in UK and I am still a regular customer of OYO. I have booked a room for my parents through the app in Kolkata, Hotel Diamond plaza. I have done all the payments online. But the behaviour of the person at the receptionist was really unethical. They demanded for extra payment. My parent were okay to pay the amount but the behaviour of the person was really bad. He asked them to wait outside and even after their hectic journey they waited for a good service. This happened today (12/10/2022). They left the hotel without checking in. I want to raise a complaint about the hotel Diamond Plaza OYO 78107 and need a refund of the amount I paid. My booking id is WRR46863.