Oyo Rooms — Unethical behaviour by the hotel no refund of money

20th June 2022

Capital O 38857 Apple Pie
A-3, Sector 20, Noida
[protected]

Booking ID: RDF05272

The booking was made for 20th June 2022 to 21st June 2022 and the payment had already been made through the OYO App. But the hotel staff denied giving a room inspite of showing them the booking and asked to either change the booking for some other hotel or pay more to get a room. They asked us to not book through OYO in the future. The booking amount was off Rs. 915. The hotel manager said he will apply for "Not showed up" option for us to get a refund. On using the OYO chat support only refund of Rs. 177 was initiated. The customer care number was not helpful as it only tells the details of the refund status but not for any other issues.