[Resolved] Oyo Rooms — unhygienic rooms and washrooms
S
subhamsagar1
Address:
TA 18 Gali no 1 opposite reliance fresh Delhi 110019
I booked a room with oyo app nearby tughlakabad delhi. As no one was following social distancing in that hotel. There was also no thermal testing done by them. Okay all right. I completed all my documented parts and then they told to go to room no 205. I entered into the room that was so unhygienic, tv was broken. Number of hairs were lying over the floor and washroom was just like washroom has never faced any swiper. I called oyo customer care, told everything to them. They said not to worry “your happy stay is our prior duty” and without my consent they closed the ticket that it is resolved. And i spent my whole night jaise taise. No one came for asking a water bottle as well. Room telephone was also not working. I stayed in 3rd floor. Reception was on ground floor. And this was not possible for me to come at reception for everything. That was the worst stay. I never suggest anyone to use that hotel. Oyo says that their partner visit oyo every week and check everything. That is totally wrong. I don’t think even a single time they have visited.
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Aug 9, 2021
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
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We regret the inconvenience caused to you. OYO Hotels & Homes aim to provide the best hotel booking experience to all its users. Kindly share your booking details so that we can assist you accordingly.
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