[Resolved] Oyo Rooms — Unknown Cancellation

shubhi12345

Address:	122002
Website:	www.oyorooms.com

Hi Sir

I did a booking from your site and paid the entire amount in advance.

booking id ZVGL0361

when i logged in today, got to know that it has been cancelled as well but no refund etc

problem statement: i did not cancel it but ur system is showing otherwise. now i neither have booking nor room.

it may be a technical issue but please provide a resolution since i lost my booking and amount at same time.

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Jan 21, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 20, 2016

Updated by shubhi12345 even after frequent calls to their customer support, so far no resolution or call back has been received.

Dec 20, 2016

Updated by shubhi12345 Case ID: 906456

Verified Support

Dec 21, 2016

OYO Rooms Customer Care's response Dear Shubhi,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Team OYO