[Resolved] Oyo Rooms — Unprofessional attitude and misbehavior by Oyo Townhouse Receptionist | |
This is regarding extremely unprofessional attitude and misbehavior portrayed by Oyo room staff which I had to face. I had a booking today on 9th march 2021 at Oyo Townhouse 195 Aarya Inn Salt Lake. My Booking ID is O7WR4637. During check-out (8 PM IST) I was asked to not leave the premise since the room will be checked, treating me like some thief. Where the previous day at the same premise, it was not asked for. Anyways, it was not that big a problem but I had a cab waiting so I asked the receptionist to be quick since I have a cab waiting. On my face he denied and said that it would take time. Then with sheer audacity, he talked back saying he will have to check and I will have to wait no matter what when I asked how can a rule be changed every other day since I was not asked to wait the day before. This is extremely unethical and a service which I am paying a hefty amount for should give me a good experience if nothing else. I want strict action to be taken against this person and to make sure that happens I can go to any extent. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 12, 2021 OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Joy
Verified Support Mar 13, 2021 OYO Rooms Customer Care's response Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Joy
Verified Support Mar 16, 2021 OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Joy
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