[Resolved] Oyo Rooms — Unreported cancellation

Lokichow

from Bengaluru, Karnataka

Address:	560054
Website:	www.oyorooms.com

I had booking with OYO in bangalore.. They cancelled my booking and and they say that the booking cancellation was from my end.. this i terrible.. I didnt do it... And when i tried to talk to some customer service agents they were rally rude and always try to convince me.. after all the deductions from discounts and money from my Oyo wallet i paid around 480rupees and the customer support people say that i cannot checkin at the hotel and also no refund will be done as per their policies.. I was shocked by their behaviour as i did not cancel the booking.. My booking id is : TDSG4092

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2016

OYO Rooms Customer Care's response Dear Guest, We regret for the inconvenience caused. We are working hard to deliver great customer service each time someone visits an OYO. It is unfortunate to know about this issue happening to one of our guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience.