Respected ceo,
Myself zuhaib mir. There are multiple complaitns kindly look into this on priority basis and dont need any robot revert.
1. When i called u guys for booking they said it's 1500 and i told the advisor on call that in my app it's showing something around 1200 and change for which he replied and said i will book from my end and it will still be the same 1200 so i said go ahead.
I reached hotel with my fiance and gave the id proofs and that person at reception asked me to pay 1500 for which i denied and said i said i will pay only.1200 as promised by advisor over the call. So i called ur customer service department some lady answered a call and she denied so i requested kindly listen to a call recording for which she transferred a call to some other department. That person offered a callback within 10 mins so he can listen to the call recording and me and my fiance were standing on the road at the middle of the night hope u understand this point.
Finally no one called back so after 30 mins i decided to go inside the room as it was not safe people on the road were passing comments.
I paid 1500 1300 card and 200 by cash.
Went to room number 106 and slept off after 15 mins ur reception manager is calling me to come down and move the vehicle to different location from the place where he asked me to park.
So i went down and some local guys were fully drink and they shouted at me why i parked my car there, i said hotel manager asked me to do for which it hotel manager was not helpful and they tried to physically assault me. Somehow i managed and apologized and moved the vehicle to different location. Went upstairs. I went to washroom in my room my fiance started banging the door i opened the door and she was literally scared to death. We can hear sounds inside the hotel. Some girls in one of the rooms were having sex they were screaming very loud. As i felt it's unsafe and my fiance got scared i decided to vacate the hotel. And leave that place. I went down and left the hotel but before leaving i asked ur hotel manager is this place for people who want to have sex or for family. He apologized so i wrote feedback comment on some feedback sheet as well...
If anycase u think i m lying kindly check the cctv footage of the hotel what time i checked in and checked out and in the middle what happened plz ask ur people to check.. Waiting for ur revert Was this information helpful? |
We apologize for the inconvenience caused to you. Request you to share your booking id/contact details. We'll certainly look into this on priority.
Regards
Team OYO