| Address: | Hotel Vishesh Continental, Karol Bagh, New Delhi, Delhi |
I had booked oyo 14721 hotel vishesh continental, delhi for 2 nights from 16.7.19 to 18.7.19 vide booking id mnxo3564.
On 16.7.19, there was electricity supply cut for almost 2 hrs at midnight but hotel employees could not start generator or alternative arrangement even after many requests. We could not get proper sleeping and very purpose of taking hotel to relax was spoiled.
I have lodged a complaint through oyo customer service helpline vide case i'd 17835486 on 17.7.19 and requested for refund/ concession in tarrif.
But even after many reminders and calls to oyo call centre no one taken care of complaint and everytime the representative asking the same thing. Many times they put call on hold for long time and no one response. The assistance menu of oyo app doesn't work.
I have paid full amount while checking out. After the case is appearing resolved without my consultation or any intimation. I am astonished how oyo resloved the issue without replying my call or without any intimation.
I request for refund of rs.500/- (Half day tarrif) at the earliest, positively within 2 days, otherwise the matter will be taken to higher redressal authority.
I hope my request will be considered positively. Was this information helpful? | 
