[Resolved]  Oyo Rooms — unsatisfactory services. rude behavior

This complaint is specifically for OYO TownHouse 094
1. We reached the place almost at 2 expecting the room would be ready. But, on reaching the managers said that their property had some technical issue. We had been calling the cluster manager before but he wasn't picking up the calls. On reaching there they showed a carefree behavior and left it all on us to change the booking. We waited there for almost an hour or so. but no action was taken.
We called the cluster manager much time, wherein he showed an absolutely intolerable behavior, promising he would sort this out but he didn't even manage to call back.
2. Also called Oyo customer care helpline, but they repeatedly put our calls on hold for half an hour or so without suggesting any plausible solution.
3. We shifted our booking after about 1.5 hrs using the app and moved to the new property, but they said it was a low tariff issue (again a mistake from OYO's end) and we had to WAIT FOR ANOTHER 2 HOURS to sort this thing.
4. The guest manager called us at about 5 and resolved this, wherein we still had to pay an extra of RS 150 in addition to our booking amount, settle for a lesser spacious room after wasting 5 hours.
This is the second consecutive issue I am facing. This is not the kind of professionalism expected from a hospitality business.
P.S The screenshot of the call logs isn't being attached because I don't want to disclose anyone's private identity.