Oyo Rooms — Urgent: Request for Full Refund and Compensation for Inconvenience

I am writing to bring to your attention a highly distressing experience I encountered during my recent hotel booking with Oyo. I am seeking your immediate assistance in resolving this matter satisfactorily.

On 19th June 2023, I made a reservation through the Oyo app for a hotel stay at [OYO Townhouse 99 Rudra Inn Near Chattapur booking Id: Y9GM1691. The charges displayed online were clearly communicated, and I proceeded with the booking in good faith. However, upon arrival at the hotel, I was shocked to discover that the vendor demanded additional payment beyond what was agreed upon during the booking process.

Found me in an extremely uncomfortable situation at 11:45 midnight I called your customer care they guided me to book another hotel & pay online as there could be fluctuation in the prices if your booking is offline so did the booking by Inr 404 against Booking Id: W7BX6250 for OYO Flagship 811986 Paradise Greens & its was weird to know that again the hotel receptionist asked for additional INR 800 if wish to stay as per him they have discontinued to oyo which they updated with you a number of times & it was 12:25 am.I asked them to walk through the hotel I found the rooms were dirty broken beds & rooms were smelly its not worth paying 800 extra in day time I could have canceled at my arrival by seeing this room.

I contacted Oyo's customer care immediately for assistance. I spoke with multiple executives and explained the predicament I was facing. Although they attempted to provide an alternative solution with Booking Id I0F23479 for Capital O Jasmine Inn, it turned out that the suggested hotel was the same "Paradise Greens" registered under a different name in the Oyo app, leading to further confusion and frustration.

I ended up connecting with your customer care for more than 90 min where they assured me they will connect me with senior manager who will make arrangements for a stay & Finally, I booked another on by myself at 2.30 pm as your team was not able to find any alternate solution

Given the circumstances and the inconvenience I experienced, I kindly request the following resolutions:

Full Refund: I expect a full refund of the payment made for the initial booking against Booking Id: W7BX6250. The additional charges demanded by the vendor were unfair and contrary to the agreed-upon terms during the booking process.

Compensation: Considering the distressing situation I encountered late at night, I believe I am entitled to fair compensation for the trouble caused. I request compensation in the amount of 2 lakhs as a gesture of goodwill and acknowledgment of the inconvenience and distress I endured.