Dear Sir/Mam,
I (Pradeep kumar) have booked the hotel KS residency (OYO 76988) from booking.com for 1 night stay in chandigarh (confirmation no: [protected] ). I accepted the offered room after checking in at around 10:00 pm. However, in another hour I explored that the room was all dirty, the bedsheets were torn, blankets were smelling foul and most importantly the door latch/lock was not working and window shield was broken.
As I was with my family I didn't felt safe to stay in the hotel so I decided to leave the property. When i enquired the hotel staff about the procedure and refund of the amount they started misbehaving with us and used foul language against me and my family.
To avoid any further clash and considering the safety of my family I left the hotel and 11:15 pm and suffered a lot of inconvenience at late hours with my family.
I raised the complaint to customer care executive in both OYO ( complaint ticket id- [protected]) and Booking.com however, no action has been taken till yet from both parties (oyo and booking.com)
I therefore humbly request you to escalate the complaint resolution (Strong possible action against the hotel staff) and provide me a full payment refund against the booking.
Regards Was this information helpful? | 
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