[Resolved] Oyo Rooms — vehemently denied check in

bibhu001

from Kishanganj, West Bengal

Address:

1A/ SHAILAJA APARTMENT, NARIKAL BASTI/GEETANAGAR, Kamrup Metropolitan, Assam, 781024

On 13 june, I booked an oyo and also made the online payment. When I tried to check in on the booking date ( i.e. today, 15 June), the hotel staff said that because of some inconvenience going on in the online payment, they couldn't accept it. Inspite of repeated calls, I couldn't talk to that senior members of Oyo customer care centre. Till now I haven't cancelled the booking yet as I fear I would be refunded. When will I get the refund of the entire amount?

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Aug 11, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

OYO Rooms Customer Care's response Dear Guest,

We are very sorry for the distressing experience. Please share the booking details and our team will get this checked on priority.

Regards,
Team OYO