[Resolved] Oyo Rooms — very bad facilities and rooms were different which was shown on oyo app

2 Reviews
Allahabad, Uttar Pradesh, India
 Faizaan Rehman Khan on Jun 22, 2019
I'm mohd faizaan i booked a room from your app in kanpur on 17th june at hotel maharaja palace but the facilities was poor.
I'm very disappointed as the room was different from the picture which was shown on oyo app.
Apart from these things power supply was very bad their backup system was poor atleast after 15 minutes they were giving backup.
Worst experience

Complaint marked as Resolved Aug 3, 2019

Complaint Status

[Jun 22, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Jun 23, 2019
Hi, we are so sorry to hear this from you and your feedback is taken seriously. Could you please share the booking id/contact number so that we can have a chance to help you. Thanks for your cooperation. ~Dk
Complaint comments  1 Comment     Updated: Share0Tweet0


Very bad experience
I booked hotel for 6th June, bt after reaching the hotel. The hotel manager refused to check in. According to him he has closed hotel listing from oyo.
I complained oyo customer care, they provided me another hotel at that moment.
After that I was not able to check in as well as the rooms were full.
Again I complained oyo customer care, they assured me that I will receive a call regarding refund. But till now I didn't received any call.

Now I called many times but call center does not support.

Booking ID ALVF5049
Booking ID TYMO0296

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    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    Oyo Rooms - very bad facilities and rooms were different which was shown on oyo app