[Resolved] Oyo Rooms — Very poor quality of room and service

Bikram Shah

from Gurgaon, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Quality of Oyo room

I have made a booking in a oyo with booking i'd bgey 2807.. I am really very much disappointed with the quality of room provided by you.. I had made complaint thrice regarding the non working of ac and i had to face discomfort thrice by changing room repeatedly and the room alloted on the 3rd time is also the same.. There is no quality check on the part of oyo regarding the qualities of room... Really frustrated, disappointed, irritated by your service.. When in this competitive market it is hard to earn customer trust and loyalty and oyo you are just losing your customer.
Really a horrible stay experience..
Won't chose oyo again.
Regards
Disappointed customer

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Jun 10, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

OYO Rooms Customer Care's response Dear Bikram,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.