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[Resolved]  Oyo Rooms — very poor service & poor management - booking id: fiew8370

Booking id: fiew 8370 ; we stayed in oyo service apartment in lakshman street, near pondy bazaar, chennai from 29/8/2017 up to 3/9/2017 (6 nights). The stay was horrible. No proper manager, attender. The assistants knew only hindi or telugu. We were not given proper breakfast/ morning coffee. We had to ask them., (Tariff included breakfast). For tariff payment, we were told forced to pay by cash (Rs.11020/-), though we wanted to pay debit card. We were told the swap machine not available/ repair. Very very unprofessional.
Overall, stay was a bad experience.

Mrs. Murali
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Oct 9, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2017
OYO Rooms Customer Care's response Hi Murali,
We're extremely sorry to know that you had a bad experience with us, This is not what we want our guests to go through. We sincerely regret the inconvenience caused. We're getting this checked right away and our team will soon get in touch with you.

Team OYO
Verified Support
Sep 08, 2017
OYO Rooms Customer Care's response Dear Murali,
We believe our team contacted you with regards to the issues highlighted by you. We again apologise for the experience you had to go through. We have forwarded your feedback and we'll ensure that this sort of inconvenience doesn't happen in the future. Do let us know if you need any further assistance & we hope you will give us another chance to host you.

Thanks,
Team OYO
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Comments

Oyo flagship 794
My booking is cancelled without informing me
And now from last 24 hours continueosly I m calling in oyo [protected] the r disconnecting my calls
My advice for every one.. DONT BOOK UR HOTEL THRUE OYO
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