[Resolved]  Oyo Rooms — was not provided a room in spite of prior booking and payment.

Address:

P115 MIDC T Point Amravati Road Wadi, Nagpur, Maharashtra 440023, Nagpur, Maharashtra

I had booked a room in oyo 19666 hotel solitaire on 8/06/2019 for 25/06/2019. I had even called up at the hotel 2 days prior to my visit to ensure if room is confirm available. I was misguided and was told that room will surely be provided to me when i reach on 25/06/2019. I reached the hotel on 25/06/2019 but was asked to wait till 11am as it was their checkin time. When i returned to the hotel at 11am i was told that the hotel is overbooked and that they cannot give me a room. Inspite of pre booking and payment i was denied a room for staying. As a result i had to go through the headache of finding another hotel and spent extra money to get a room. Hotel solitaire did not even refund me the money then and there. I was misled by informing me that rooms will be available and hence i even made payment by card and later hotel solitaire, nagpur did not even have the courtesy to refund my money. Very bad and humiliating experience for me and my family. Will never book room from oyo again and will also recommend people not to as they cheat the customers and make fool of them. I expect oyo to refund my money at the earliest and also pay me compensation as i had clearly been cheated and made to find another hotel at higher price. I want the price of my stay at other hotel to be compensated to me which is 1999/-