[Resolved]  Oyo Rooms — worst booked kerla package from you. our booking reference no - pkg-mjqt8657.

We just few days back booked a kerla package from you. Our booking reference no - pkg-mjqt8657.

In your hotel details you offered us hotel sea rock in kovalam. I stayed in this hotel on 30th sep to 2 oct 2017 for two days with my family and taken two room. I never seen such a worst dirty hotel in my life. Hotel alloted me room no - 213 and 214. Its our two horrible night and lost our all holiday enjoyments -

1.in room no -213, drainage water coming via toilets. I already sent you all photographs time to time. Drainage pipe linkage and all floor of room with water, with dirty smell.

2. Both room was smelt of damp. Entire room stinks with urine smell.

3. No towel and no door mates.

4. No t. V in room no-214. No working shower in room.

5. Very dirty curtain in window and dirty bed sheets and pillows covers.

6. Breakfast food quality is also very poor.

7. Attitude of hotel manager and staff is very very rude. Manager told me you booked room for lower category, and what type of facility you want from us in 1500/- per day room. Talk to your vendor.

With this mail, i am sending you some photographs. I was complaint you many times in this two days but you never taken any effort to change my room. I was complained you, and you give me justification that hotel manager telling due to heavy rain this problem of water is coming, this totally wrong statement, water is coming in room is drainage water. I lost all my trip memories from this hotel. Most disgusting hotel in the whole trip.

We are having more than 50 photographs.

Please look in to the matter and reply me as soon as possible. We sent e-mail to mr vikas tiwari and taken follow-up many times, but no result.