[Resolved]  Oyo Rooms — Fraud & Worst company

Address:Gautam Buddh Nagar, Uttar Pradesh, 91
Website:www.oyorooms.com

Totally fraud & Worst OYO

This is very shameful for OYO & TEAM !!

I am getting such kind of responses from OYO's seniours Like Mr. Abhinay and many more..

Mr. Abhinay having a big attitude issue, just because he denied us to help.

No matters what client is suffering from, They did not shifted them after having an available property over there.

This was a senior citizen's group, after so many reminders and calls we got the booking at last moment in a very disappointed situation.

There is no Western toilet though they have knee pan.

They got the rooms at 3rd & 4th floor without any lift or elevators.

In the Mid-Night, No staff was there to help them for luggage.

All Blankets were Torn.

All Beds & mattress were small as well as smelly.

On being Pure vegetarian GAUR BRAHMIN your agent provided a fully Muslim Hotel.

After passing more than 11 Hours, your team still working on that was very wonderful excuse.

Guest is still on reception & not agree to step in to room, but your Entire Team is just passing the time.
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Jun 12, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 10, 2017
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Complaint comments 

Comments

No tolietry provided common bathroom provided no television provided no service for customer given totally unhygene and pathetic behaviour 2nd time the worst and raising complaint closed without solving and no proper response room shown and alloyed different.

OYO Rooms Customer Care's response, May 10, 2017
Verified Support
Dear Rajesh,

We are sorry to know about the trouble and sincere apologies for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please update your booking ID here or send us at oyo4u@oyorooms.com and my team will right away check what went wrong.
Looking forward to hear from you.

Regards
Team OYO

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