| Address: | Thane, Maharashtra, 421501 |
2 nights stay ! Worst 5 hours of our life- costed us money, time, hygiene as well as misery!!! Agonising experience in 5 different rooms and 3 different hotel receptions.
Hotel K N PARK- Room 106, at 9 30 pm, my right hand got swollen and its itching even now, we searched and found out thr were bed bugs in the pillow covers as well as the mattress
Called hotel reception as well as oyo, posted complaint in oyo with pictures
Hotel reception answered the call n said theyâll look into it and then no response for 15, 20 mins.
We kept calling them frequently to send someone because we were unable to even sit in the room. But all this while we still had the privilege to stand while the bed bugs enjoyed on the bed.
Neither hotel nor oyo gave any life changing solution until 10 30, when i went at the reception to take care of it aloud. the hotel owner overheard and came and apologised and arranged another room (109)
We shifted and found 2 new bed bugs waiting for us ... tried the reception as well as oyo again to inform of our new acquaintances .. a few mins later, we found 2 more bed bugs on the floor . So now we dont just get to stand but we also get to play tap dance.
Well, they tried to arrange another set of room mates for us at the third room 102 but we dint shift this time.
In the interim, we tried reaching the owner again, but the receptionist Sushil was as usual the opposite of his name, bad attitude and unresponsive. Gave us a hard time to get the owner or his contact nmbr.
Finally, we got his nmbr but he never answered our calls. At 11 pm, oyo escalations team finally seemed like it came to our rescue and booked another hotel for us.
We left at the same moment and reached the other property Hotel solitaire at 11 10.. sat at their cramped up NON AC reception around mosquitos and flies to overhear the staff conversations that there are no rooms available here!
11 15, the hotel reception uncle passed an ongoing CALL TO us. On the call was the owner of Solitaire, asking us to pay the difference amount as their hotel rates were higher than KN PARK. according to my conversation with OYO, they had said they will take care of the price changes. Now I end up sitting clueless at 11 20, with my fianceâ at the hotels on the bhiwandi highway! What can go more worse!
Well, I gathered myself and called up oyo again to explain my situation. a 20 minute call without spontaneous resolution.
We did not do anything to deserve the uncomfortable standing around bed bugs, shifting rooms, driving to different places, sitting around mosquitos at the reception, talking endlessly on calls handling hotel receptionists attitude, requesting and explaining things repeatedly to different oyo executives, suffering the itches and the bites and ### in the body, sweating at 11 30 pm while getting charged for that time eventually!
11 35, our call with oyo is still on, and the oyo rep Aparna kept telling us to give the phone to hotel receptionist. The hotel receptionist as well as the owner spoke to us in a screaming manner, did not bother to take the phone from my hand. God this was just getting from bad to worse to worst!
Hotel SOLITAIRE, bhiwandi highway(one of vatikaâs propery) turned out to be such a big disaster. Where in the world does hotel receptionist has an age old guy who screams at the customers who are already in such troublesome situation.
The solitaire owner on call, the reception uncleâs shouting words, was all turning into a nightmare. They kept arguing with us that they donât care if oyo talks or when they pay etc. but they cant allow us to check in !
My fiance could then just not take the physical as well as mental torture and bursted out with tears that were controlled for so long. 11 45 pm and we were still at the road, helpless. Well we thought sitting in the car on the road was better than sitting at a mosquito filled place where the south Indian uncles are screaming at you and behaving like they are doing you a favour!
At Midnight, since 9 pm I am hoping bhiwandi highway is safe for me and my lady. I was feeling so sorry to have given her this experience. We headed towards another property at a 30 minute drive from there, driving with my right hand still swollen and our bodies itching all over!!
At midnight 12 25, we reached the new destination (KUSHALA GREENS) Their adjacent property KUSHALA EXECUTIVE INN was a GOOD EXPERience for us before. So we agreed and They treated us well at the reception only to realize that they only had the room available for tonight, but for the next day, they were fully booked! I rechecked my message from oyo for the dates and found the booking for 2 nights but the receptionist confirmed that availability is only for 1 night. Wow!!! Just what we needed after all this at 12 30 right? We were so excited to call OYO and inform them of their so called CONFIRMATION! Well, experiencing the reception of 4 hotels, talking to owners and reps, constantly calling oyo every time, finally we compromised and checked in atlst for that night and found thr room had a long seen friend-Window AC. and also our favourite creatures- the mosquitos with a few hair strands inside the wardrobe and beside the bed. I thought of checking the washroom, we found a 2 ft LONG CENTIPEDE LIKE CREATURE inside. Well, got that room changed too. Timing: 12:50 am
Inside the 2nd room of Hotel Kushala Greens, again hair strands on the floor and bathroom, toilet seat cover is full of black dust, window AC with temperature buttons not working. And ofcourse mosquitoes around.
We suddenly felt so cheap about ourselves, it was looking like we were poor and asking cheap free favours from oyo . This one looked like a hotel from outside but was a lodge from inside.
Terrified..Frustrated and what not..!!
Complaint ID 5128901..
I've mailed every details with pictures..!! We've suffered cuz of you all..!!
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