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[Resolved]  Oyo Rooms — worst facilities with 3 times extra charges

Room booked in OYO 22463 hotel Ananya Palace for Check in on 8th June 2019. for 3 Classic (2X) Rooms in the name of Rakesh Gulati. My Mobile No. [protected].
this is one of the worst experience in my life due to rooms are in very bad shape no AC works due to electricity/Fluctuation whole night. no parking at hotel. unable to trace hotel through GPS. rooms staff are not good. water supply in wash rooms are pathetic. Charged 3 times per rooms.
i had called 5 times to OYO rooms before Check in to cancel my booking but your executive not respond properly. my request is logged under Case ID 16395508 and 16395983 respectively. please respond.
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Jul 18, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2019
OYO Rooms Customer Care's response We are extremely sorry for the dismaying experience. Kindly give us some time to get it checked.

Regards,
Team OYO
Verified Support
Jun 16, 2019
OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.
Verified Support
Jun 17, 2019
OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Dk
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Comments

Sir 8june one room book payment done. Hotel visit but hotel room already full me not check in oyo room app very cheap app . room book id 16406036
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