[Resolved]  Oyo Rooms — worst-oyo information sharing or issue solving and hotel response

Address:Chennai

Booking id: uehm0319 (Hotel at mysore 49872) info. From oyo as 10am early check-in and 1pm late check-out from actual 12pm check-in time. I reached hotel at 8am on 26dec19 with my wife and children's of 5&1yrs and waited till 10am when i enquire they keep saying 15mins will arrange also said 1pm is there check-in time and without giving room they are asking for checkout time so i started escalation to oyo 3times, finally hotel people said i used some abusing words which is totally wrong. Finally oyo and hotel team said they don't provide rooms and you have to search other rooms with high rate. After i waited for 4+ hrs with family where they travelled in rac ticket without sleep i moved to other hotel.
No one should get this worst situation all money minded either oyo or hotel. Hotel team totally ridiculous visibly i'm seing 5families vacating infront of me they are saying no rooms available.

Who so ever do use this hotel 49872/ cauvery brindavan hotel krs dam it's really worst behaviour.

Note: when hotel team said 1pm check-in time i took photo and shared with oyo

Also escalation team of oyo also no given solutions what is after this do you have next level escalation

Brjayaseelan
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Feb 17, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
OYO Rooms Customer Care's response
Hi Guest,

We apologize for the inconvenience caused to you. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time.

Regards,
Team OYO
Verified Support
Jan 09, 2020
OYO Rooms Customer Care's response
Hi Guest,

We are sorry for the inconvenience caused. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance.

Regards,
Team OYO
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