[Resolved] Oyo Rooms — worst service and experience | |||||
Totally fraud & worst company This is very shameful for oyo & team!! I had stayed at madhav stays at noida, sector 126 which i had booked through oyo fiqr9518 on 25 oct 2017. The photos shown in the website and the actuals doesn't match at all as the rooms were not at all tidy. The rooms were not ready when we reached even though we have informed them well in advance. Bathrooms were not at all clean ac was under repair and tv not working at all. Room was smelled a lot.. I hv to checkout within 4 hrs and hv to book another hotel... So shame on your service. They have made a restaurant for name sake. It is totally unhygienic. I had to run behind the staff for bed sheet change. Water from the ac makes the veranda untidy. I want my money back i don’t think so this worth and i can’t bear this. I need my refund urgently rather than i will escalate this case to social media site or your ceo ritesh agarwal. I want my money back i dont have extra money to charity oyo rooms for that worst services and worst experience and if you will not refund my money fir sure i will never recommend to any friends and recommend to all my near and dear that boycott oyo for worst services and bad attitude. Your executives dont have any ethics that how to talk customers and clients. Image1. Png Mohd bilal Appellate officer [protected] Was this information helpful? | |||||
Nov 28, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 27, 2017 OYO Rooms Customer Care's response Bilal, my sincere apologies for the inconvenience you have to go through. This is not who we are and we'll surely look into this.Let us forward this complaint to the team and they will get back to you with an update ASAP. Regards Team OYO Verified Support Oct 27, 2017 OYO Rooms Customer Care's response Bilal, My team is trying to connect with you but there is no answer from your end. Please share alternate contact details or a convenient time to get in touch. Regards Team OYO Verified Support Oct 28, 2017 OYO Rooms Customer Care's response Dear Bilal, We worked on your concern here and shared the details with you. The refund has been initiated with regards to the matter. Our apologies for the incontinence and we will make sure you have a pleasant stay with us in future. Do let us know if you need any further assistance. Regards, Team OYO | |||||
 2 Comments | |||||
Comments
Hi,
My bookind ID (PQEV7325). I booked my stay for myself and my friends(3 adults) in hotel MARS (Jew St, Padma Junction, Shenoys, Kochi, Kerala 682035), from 12th till 15th november 2019 (3 days) stay.
I have paid my money online (Rs.5393) well before my travel. I promised from OYO that there will be complimentary breakfast for 3 o[censored]s on 3 days.
But the hotel said no breakfast, which would affect food expenses for 3 o[censored]s for 3 days.
We raised this compliant to OYO customer care. Where I experienced the worst cutomer service.
First I spoke with a customer care executive named Simran (he said his name is simran) and I raised this complaint, he didnt responded properly and he cut the call.
Then I spoke with another customer care executive named Komal, and I raised this complaint, she didnt responded properly and she cut the call.
Then again I spoke with another customer care executive named pooja, and I raised this complaint, she didnt responded properly and she cut the call.
Then again I spoke with another customer care executive named Van (yes! he said his name is Van), and I raised this complaint, he didnt responded properly and he cut the call.
Oyo looted my money and they are unable to provide what they promised. The customer care didnt care even to file a compliant of a customer.
Everytime When I called, the cutomer care executives of Oyo responded as if that my complaint was unknown to them. The compliant was stored in their server, they were just pretending as if there is no mistake from their side.
Is this how you guys treated your customer?
Is this how you guys loot the money of customers?
Is this how you people take a compliant of customer?
Is this how you guys react to your customers' troubles?
My bookind ID (PQEV7325). I booked my stay for myself and my friends(3 adults) in hotel MARS (Jew St, Padma Junction, Shenoys, Kochi, Kerala 682035), from 12th till 15th november 2019 (3 days) stay.
I have paid my money online (Rs.5393) well before my travel. I promised from OYO that there will be complimentary breakfast for 3 o[censored]s on 3 days.
But the hotel said no breakfast, which would affect food expenses for 3 o[censored]s for 3 days.
We raised this compliant to OYO customer care. Where I experienced the worst cutomer service.
First I spoke with a customer care executive named Simran (he said his name is simran) and I raised this complaint, he didnt responded properly and he cut the call.
Then I spoke with another customer care executive named Komal, and I raised this complaint, she didnt responded properly and she cut the call.
Then again I spoke with another customer care executive named pooja, and I raised this complaint, she didnt responded properly and she cut the call.
Then again I spoke with another customer care executive named Van (yes! he said his name is Van), and I raised this complaint, he didnt responded properly and he cut the call.
Oyo looted my money and they are unable to provide what they promised. The customer care didnt care even to file a compliant of a customer.
Everytime When I called, the cutomer care executives of Oyo responded as if that my complaint was unknown to them. The compliant was stored in their server, they were just pretending as if there is no mistake from their side.
Is this how you guys treated your customer?
Is this how you guys loot the money of customers?
Is this how you people take a compliant of customer?
Is this how you guys react to your customers' troubles?
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We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO