[Resolved] Oyo Rooms — worst service by oyo

SURIBABU DONUPUDI

from Mumbai, Maharashtra

Address:

satyamev surya, B block, 6th floor, room no 604, near koba lake, gandhinagar, gujarat, Gandhinagar, Gujarat, 382421

On 24/08/2019 to 25/08/2019 i booked (Nduv5691) one room in lonavala (Hotel spot on kerla hills around 12km from lonavala railway station) through oyo booking and i reached that hotel then they told from last one month onwards, we are blocked this property, said sorry. Then i called oyo customer they wasted my time around 30min and disconnected my call. Then after sometime again i called they said sir, near this property no rooms are available please go to lonavala railway station there is one room available. From lonaval railway station to hotel (Spot on) i spent 400 rupees, then they are again saying go to lonavala railway station. Then i said cancel the room, they send one mail like below.

Booking id: nduv5691
Check-in - 24th aug'19
Check-out - 25th aug'19
Booking status - cancelled
Since your reservation was already confirmed, you’ll be charged a small amount, as we incur costs from the moment you make your booking.
Cancellation charges: rs. 1113
Refund amount: rs. 0

This is the worst service by oyo.

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Nov 10, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2019

OYO Rooms Customer Care's response We regret the experience you had. We strive to offer spick and span room for the utmost comfort of guests and what you experienced is certainly an off case. We are working on the issue raised and will be back with a resolution at the earliest.