Oyo Rooms — Wrong charges

Address:

B 402 4Th Floor Burhani Park Tilekar Nagar Kondhwa 411048, Opp Hubtown Countrywoods

Hi Mukarram,

Hope you're keeping well.

It was a pleasure talking to you earlier. You'll be happy to know that we've resolved your concern regarding Other Guest Concern : Cashback status

As per our telephonic conversation refund initiated from our end of Rs.11634. It will reflect on your source account within 7-14 working days. For any further queries, you can call our 24x7 customer care number-[protected].

Post this email, you will be receiving another email asking for your feedback basis the resolution provided by our executive. Your feedback is extremely important for us. Do let us know what you think!

For ease of your convenience, you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on Need Help on the OYO app.

Here's looking forward to more comfortable and sanitised stays in the future.

Regards,
Sangita Bera
Guest Experience Team
OYO

On Thu Nov 18 10:17:01 GMT 2021 wrote:
RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: NK130011
Check-in (dd-mm-yyyy): 04/11/2021
Check-out (dd-mm-yyyy): 07/11/2021
OYO ID: GOA1232
Booking Creation Source: Android App
Booking Status: checked-out
Property Name: OYO Flagship 11950 Relax Holiday Home
Property Code: 11950
Was the request raised within 48hrs (Yes/No): Yes
Cancellation or modification date on which it was requested: 05/11/2021
Payment Mode: cash at hotel
Amt. to be refunded: 11634
Total Payment made by the Guest: 34904
Reason for refund: death of a family member

Was the validation done from the PM/Stock (Yes/No): YES
Refund Policy: SOP
Refund Mode: RCA
Dispute Adjusted (Yes/No): NO
Approved by Designation: Stock Manager
Approved by Name: Akanksha Gupta

Beneficiary Name - FATEMA VOHRA
Account Number - [protected]
Name of the Bank - KOTAK MAHINDRA BANK
IFSC Code of the Branch -KKBK0000724

Regards,
Sangita Bera
Guest Experience Team
OYO