Oyo Rooms — wrong charges on room booked

Address:

Bangalore, Karnataka

I booked a room on 5th aug with my number [protected] for 2 guests 3days and the final payable amount was ₹ 2858 for which i have a confirmation mail. The next day i had to leave for bangalore with my spouse and we had late night check-in since our flight was delayed. On 6th i noticed the changes were increased to ₹4897 for which i called customer care for several times and finally got it resolved at ₹3039 with ms. Madhvi dixit, who also sent me a confirmation mail along with a feedback mail. It was satisfactory as i had to pay 200 extra only. Now i was waiting for the same to be updated on my app to pay off the same online. It was not updated till the time of check-in but the next morning it was again increased to ₹5643 and we again spent around 3 hr talking to customer executives on our holiday and finally left the room for which we had to pay alot extra than the charge we were suppose to pay for 3 day along with a cancellation charge of ₹1713 with final payable of ₹3823. The customer care executives were all hazards and we're cheat, infact this app and this system itself is a cheat. Our money is treated as granted and is literally theft from us with different means.

Now they are not even agreeing to refund where as we were said to be decreased the final payable which was not updated till the end of the day and we checked out with the same wrong charges. We were informed that the booked charges may increase with day to day hikes and deals, then why is this platform available for all the future bookings and satisfaction and security.