[Resolved] Oyo Rooms — wrong information on website and no resolution provided on refund

aakankshataneja11

from Mumbai, Maharashtra

Address:

Nashik, Maharashtra

The hotel which we booked was at a different location from what was mentioned on oyo site.
Booking ID VMZI2695, and escalation ID 16177362.
They mentioned that booking was cancelled but nobody sharing the refund status and wasting a lot of time keeping on hold and nobody is taking it up.
Please provide a resolution ASAP

Aakanksha Taneja
[protected]

Was this information helpful?

No (0)

Yes (0)

Jul 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Jun 09, 2019

OYO Rooms Customer Care's response We apologize for the inconvenience you had to face. Our team has sent an Email on the registered mail ID. Kindly acknowledge that. We assure you we'll take care of your future stays. Let us know for any other assistance.