[Resolved]  Oyo Rooms — Wrong information provided by customer service and money not refunded

I called up OYO helpdesk to book a hotel for stay on 3rd August 2022. I specifically mentioned about my requirements as:
1. In house kitchen so that I can cook my food.
2. Parking.

They initially suggested me a booking in following location:
Townhouse OAK The Platinum Studio 50 (booking id - NZG64515). After booking the hotel I got the hotel reception number in my mobile and when I called back them to confirm the facilities, I got to know self cooking is not available.
I called back OYO service center and asked them to cancel the previous booking and get my a suitable booking as per my requirement. This time they provided me with the following booking:
Capital O 6836 Soho SA ( booking id -MTG10568).

This time also I found from the reception self cooking is not available and on top of it I realized the previous booking is also not cancelled. I called so many times on that day to cancel one booking but no body could help me and even not gave the call to any higher authority.

When I finally checked into one of the booking (Capital O 6836 Soho SA), find out there is non parking also. I had to park the car on roadside.

This time while making another booking when I asked customer care to provide the reception number of a OYO hotel, so that I can personally verify the facilities, they denied and started arguing even after I explained my previous experience.

I personally feel OYO customer service is totally inefficient, gives wrong information and not up to proper standard. I still did not get my money refunded for one of the redundant booking.