[Resolved]  Oyo Rooms — wrong location on map

Address:

Thiruvananthapuram, Kerala

I booked a room using oyo app and when i reached the hotel, the reception guy asked me to pay 400rs extra from the money mentioned on the app as they cant afford giving me a room at a cheap rate. I tried calling the customer care and oyo assistant, they didn’t receive my call. After waiting for an hour(trying to call them) i booked another hotel from nearby option and payed the room amount using my debit card. I went to the location given on the map to find that there is no hotels or lodge or any sign of the name mentioned on the app. I searched everywhere and asked many people and they told its not the first time someone coming and asking for the same hotel( OYO 44124 peace rooms). The location given on the map is wrong. I tried calling up the customer care but in vain and i had no option but to give up on OYO and i had to find a lodge by myself. I tried calling up the customer care and there was no answer from them. I had a terrible time using OYO amd i am never going to use this app and tell my friends never to use it. I almost wasted 3 hours because the customer care wasn’t answering the call. I cancelled that room within the app and my money was not refunded. I need a refund and please update the location so that another person will not be in trouble again. I need a full refund. Please take this matter into serious consideration as the location is given wrong in the OYO.