[Resolved] Oyo Rooms — wrongly charged

gauravpawaarr

from Gurgaon, Haryana

Address:

122001

I booked a room at dahleez hotels, plot no. B 751, sushant lok phase 1, gurgaon on 21 dec 2018 through the oyo phone app. My booking id was swyg8530. I was shown payable amount as rs 700 while booking the room. But during the check-in i was asked to pay rs 900. I want to get a refund of the amount i was wrongly charged. Please look into this matter as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Feb 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2018

OYO Rooms Customer Care's response Dear Guest, We really apologize for the inconvenience occurred. Please share your booking ID details we'll get this checked for you.

Regards
Team OYO

Verified Support

Dec 25, 2018

OYO Rooms Customer Care's response Dear Guest,

We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the needful over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards,
Team OYO