[Resolved]  Oyo Rooms — zero hospitality, worst mattress, mosquitoes in room, geyser not working

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I've faced very bad experience with oyo. I've done hotel room booking yesterday and i've have faced below mentioned issues and problems over there. After complaining them no one turned up to me. I've informed to remove the trash from the door, no one turner up for removing the same. Also, mattress was worst and i got back ache from them. I want to highlight this to you and to the higher management of oyo. Request you to please help me in getting this sorted and i want resolution and commitment for best services from the next time.

Zero hospitality
Worst mattress
Mosquitoes in room
Geyser not working
Trash was there outside the door in lobby.

Thanks,
Ankit malik
[protected]
+1 photos
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Jan 14, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2018
OYO Rooms Customer Care's response
Dear Guest, We are extremely sorry for the disappointing experience. Our relevant team will get in touch and assist you shortly.

Regards
Team OYO
Verified Support
Dec 10, 2018
OYO Rooms Customer Care's response
As checked our team connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance.

Regards
Team OYO
Complaint comments 

Comments

Hi
I was stuck in a very bad postition by oyo . the Hotel "oyo 11966 - Grand Euro Hotel Hyderabad" doesn't have a geyser and the management even lost the key to my room . I had an interview in an hour and I had to bath with chilled water . I thought oyo was a brand with basic amentities given, but with this experience, I am never going to place my trust in oyo ever again . Uninstalling this stupid app

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