[Resolved] Oyo Rooms — Zero standard hotel provided | |||||
I stayed at maharaja resorts, patnitop on 10&11 june 2017, booked 2 rooms @ 3500/- per room through oyo rooms booking id. Mbvy3092 the hotel is a terrible hotel. I have booked 2 separate rooms but the guys at reception told me that they have arranged 1 family room for us which was a not as per the amount i have paid i requested them to allot me 2 separate rooms, we were shown 2 rooms to which we agreed but the guy at the reception started showing attitude and started grumbling, i informed the oyo regarding this they arranged 2 separate rooms for us the bed sheets of those rooms were dirty blood stains on it when informed regarding this to the hotel they said that hotel don't have spare bed sheet as all the sheets r wet which were changed after 2 hours i requested oyo rooms and ask them to tell there city captain to contact us which never happened, we were not provided any towels, toiletries, the carpet in the room was totally wet walls were damp the service in the restaurant was icing on the cake it took almost 1 hour to get our orders the spoons were provided after requesting them for 5 to 6 times only person who was trying to things right was mr vijay kumar (Waiter). Only thing i want to suggest the fellow visitors is don't stay at hotel maharaja resorts, patnitop and never book a hotel through oyo rooms they r a big cheat. Was this information helpful? | |||||
Aug 12, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 09, 2017 OYO Rooms Customer Care's response Dear Monish, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Jul 10, 2017 OYO Rooms Customer Care's response Dear Monish, We believe our team contacted you and worked on your concern, hope the issue has been sorted now. Do let us know if you need any further assistance. Team OYO | |||||
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