[Resolved]  Oyo Rooms — zkse3218 cancelled and someone booked cluj 0754 without customers knowledge

I have booked a 3bhk for 6 adults and 2 kids from 7th to 9th of nov 2018. Booking number is zkse3218. On 7th nov 2019, after check-in time around 6pm, when asked for the 4 digit pass code, they asked for valid id proof. After providing the same. Some one from oyo cancelled my booking and booked another one from 7th to 8th nov 2018, with my knowledge. We could not even found the property and no one there who can us for around 3 hours.
No they are not even returning the full amount. When i asked who has cancelled my booking each one gives different reasons.