[Resolved]  OYO — service issue

Hi team,

I entered in property at 1:00 pm. Around and i parked my bike in front of the hotel. I was asked to go in the room no 101 that was too dirty and flying mosquitoes were there in the room.
Then asked for another room and the second room was also not clean.
I had some urgent meeting with my clients so i had to spent 2 hours there.
When i came out from the property, i found that someone has hit my bike and it was damage.
I was planning to spend the whole night over there but i had to leave just within 2 hours.
That was totally pethetic services given by oyo.
Totally disappointed with your services.
I paid 535 bucks for your oyo and i had to pay 2000 for my bike also. And your service boy denied to do anything.

I will never suggest anyone to use oyo and i was valuable customer of oyo but unfortunately you guys have lost one valuable customer.

Booking id :- wbfe4570

Regards,
Ishan aggarwal
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Nov 2, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Sep 30, 2018
OYO Rooms Customer Care's response
Dear Guest,

Our heartfelt apologies for the inconvenience that has been caused to you. A disappointed guest is not what we want for us and for the same, our team member addressed your concern. We've noted down your feedback which will not be overlooked and we ensure that such instance is not repeated in future.

Regards
Team OYO
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